Month
1
Auditors
2
Warehouses
2
A large retail group currently operating in 33 countries with more than 10,860 stores, including hypermarkets, supermarkets, convenience stores and wholesalers, with a volume of 13 million people passing through its stores every day, required the support of RGIS.
THE CHALLENGE
The large retail group specialising in hypermarket, supermarket and convenience stores wanted to audit the order preparation process in two of the warehouses in Île-de-France, in order to achieve the following:
- Identify the number and type of errors during picking and packing (bad references or errors in quantities taken) and limit them
- Facilitate the reduction of stock shrinkage in warehouse and in store (in quantity and in value)
- Make order preparation more reliable
- Improve the productivity of the teams and the quality of service to the stores
- To limit stock differences in warehouse and in store
Sectors
Why RGIS?
The large retail group specialising in hypermarket, supermarket and convenience stores which are a long-standing customer of RGIS since 2003.
Our Solutions
By working with RGIS, the retail group benefited from a specific quality control process to verify the compliance of orders in its supply chain:
For one month, a team of two experienced RGIS auditors visited the store or warehouse to randomly check a sample of five pallets per order
RGIS teams were assembled according to the schedule of shipments and receptions
Computer entry of products prepared in the shipping area (warehouse) or delivered in the reception area (warehouse). To reconcile with the delivery docket
Verification of the differences was generated between the delivery docket and the prepared order (warehouse). Or between the order received and the delivery docket (warehouse)
Development of software to analyse the shrinkage
The following data was fed back weekly in the form of an Excel spreadsheet: The rate of anomalies per controlled order Shrinkage (rate and valuation) per order, per warehouse and per store Priced products
Results
By outsourcing the compliance audit of orders for two warehouses to RGIS, the French large retail group achieved the following results:
Reduced the processing time of disputes between warehouses and stores by 30%
Reliable results in shrinkage and stock numbers
Improved productivity by outsourcing order checks
Improved the quality of service to stores
Reduced order picking errors and disputes
Conclusion
By partnering with RGIS for the supply chain compliance audit, the large retail group was able to accurately identify and quantify order picking and packing errors, reduce disputes between warehouses and stores, and improve overall stock accuracy and service quality. The detailed, third-party audit delivered reliable shrinkage and compliance data, enhanced productivity, and strengthened operational confidence across the supply chain. As a result, the client gained measurable improvements in efficiency and control that supported better supply chain performance.
